Returns & Exchanges

At GLDN, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please note that personalized or custom-engraved jewelry is final sale and cannot be returned.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked and insured.

3

Pack Your Items

Securely place your jewelry in its original GLDN box and mailer to prevent damage during transit, ensuring all tags remain attached.

4

Drop Off & Refund

Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing